Underwriting & Claims Assurance Technician

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

The Underwriting & Claims Assurance Technician is a key role within the Business Assurance team in executing our control strategy, enabling our business strategy and providing assurance to regulators and other key stakeholders.

The role is responsible for delivery of the underwriting and claims control structures and frameworks that guide all of our underwriting and claims activities in such a way as to ensure it supports the achievement of our strategic and financial objectives.

Success in the role requires collaboration with other business functions to ensure that we leverage capabilities from across the business in delivering first class propositions to our chosen market.

Key responsibilities

The role will have core responsibility for Underwriting and Claims controls assurance for Syndicate 218 and Starr International (Europe) Limited. This forms part of our First Line of Defence (FLoD) and part of our Underwriting and Claims Control Frameworks. Key responsibilities include:

• Supporting our underwriting and claims control strategies, ensuring that they are executed in a way which is fully aligned to our business strategy and satisfies the requirements of our regulators.
• Monitoring internal Underwriting, Claims and Operations processes/initiatives, to ensure operation in accordance with regulatory and best practice requirements.
• Underwriting and Claims Quality Control – FLoD results analysis and reporting.
• Support Second Line of Defence (SLoD) and Thematic reviews.
• Data integrity – test the accuracy, completeness and consistency of data used in our strategies, including but not limited to non-conventional and delegated authority arrangements.
• Providing clear reporting on issues identified and evidence to support actions proposed.
• Assist in ensuring that initiative change for Underwriting and Claims delivers targeted benefit whilst complying with internal and external governance policy.
• Be aware of the introduction of new suppliers/delegated authorities and participate in due diligence and related set-up activity.
• Completion of the annual Audit Plan covering Supplier and Delegated Authority audits. Timely delivery of quality written reports as well as monitoring remedial actions.
• Maintaining the provisions of our internal underwriting and claims authority frameworks. Ensure that we have an established process for reviewing people capability against assigned authority and in ensuring that all authorities are documented, understood and adhered to.
• Audit and attestations of Underwriting Exceptions and Authorities and Claims Control and Exceptions.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Essential

• Attention to detail and a passion for investigation and troubleshooting.
• Good data and analytical skills.
• Excellent interpersonal skills which will allow you to build and maintain value-adding relationships.
• Understanding of the principles relating to risk management.

Desirable

• Knowledge of conduct risk and associated requirements such as they may relate to Claims Administrator service provisions e.g. TCF, Data Protections, etc.
• An interest in development knowledge of Starr’s products, methods of trading and the operating models employed by our brokers.
• Effective Communication Skills to demonstrate clarity of purpose which will give confidence to stakeholders, both internally and externally.
• Driving & Delivering Results.
• Planning & Organisation.
• Opportunity to develop skills in Problem Solving.

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving

• Relationships
• Communication and influence
• Development of self and others
• Resilience and adaptability

Additional Information

• A full job description will be found here.

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.